Lubbock Emergency Communication District

District office hours are 8:00am to 5:00pm, Monday through Friday.

Kari's Law

On May 15, 2015, Governor Abbott signed Senate Bill 788 (Kari's Law). The law represents the culmination of efforts in the aftermath of the murder of Kari Hunt in a motel room in Marshall, Texas. Ms. Hunt's 9-year-old daughter tried to call 9-1-1 for help four times from the motel room phone. The call never went through because she did not know to first dial 9 for an outbound line before dialing 9-1-1

Direct access to 9-1-1 service and multi-line telephone systems

For a multi-line telephone system that provides outbound dialing, Kari's Law requires direct access to 9-1-1 service without the user having to first dial an initial number, digit, prefix or other access number or code before dialing 9-1-1. On March 1, 2016 the Commission on State Emergency Communications adopted Rule 251.16 (Direct Access to 9-1-1 Service) to implement Kari's Law.

Compliance with Kari's Law is required by September 1, 2016. Otherwise, a waiver form must be completed each year. The waiver is valid September 1 through August 31. Contact your phone system provider to learn if your phone system is compliant.

To learn more about Kari's Law, visit