Lubbock Emergency Communication District

District office hours are 8:00am to 5:00pm, Monday through Friday.

District Responsibilities

The Lubbock Emergency Communication District has many responsibilities. The sections below help outline many of the major functions of the District.

9-1-1 Service

The foremost job of the District is to provide 9-1-1 service to the citizens of Lubbock County, as well the cities of Abernathy and Plainview. Providing the best possible network enables citizens to access emergency services by dialing 9-1-1.

The District purchases and maintains call answering equipment and software for each of the 9-1-1 call centers, as well as host equipment used to process and deliver calls. This system not only delivers 9-1-1 calls, but also queries various databases to include associated caller information, maps, and other information used to help the call taker. This equipment requires regular maintenance and upgrades in order to maintain the utmost reliability and take advantage of the latest technology.

For more information on 9-1-1, and the transition to NG9-1-1, visit our Next Generation 9-1-1 page.

Training & Education

Call takers and telecommunicators are required to do much more than simply answer a phone. There is an abundance of information with every 9-1-1 call. Telecommunicators must effectively manage all of this information in order to send the appropriate help, as well as keep first responders as safe as possible. The District trains call takers to use proprietary call answering software, as well as call recorders, digital mapping software, and other useful tools.

Public education on the use of 9-1-1 is very important. The District utilizes advertisements, presentations, and promotional materials, as well as a Road Show Team comprised of actual 9-1-1 call takers from our local agencies.

Addressing & Mapping

Location information on 9-1-1 calls can be critical in providing emergency response. The District maintains map data for large portions of Lubbock County, and provides mapping software for many of the call centers within its jurisdiction. As the sole addressing authority for the unincorporated areas of Lubbock County, the District works closely with the various communities in the area to provide a clear an accurate addressing scheme.

To learn more about our mapping program, visit our GIS page.