In Lubbock County, 9-1-1 call-takers and dispatchers are employees of many different public agencies and departments. These agencies and departments hire employees to answer 9-1-1 calls coming in on dedicated phone lines and dispatch help to those in need. The acronym PSAP stands for Public Safety Answering Point. These answering points are the locations to which 9-1-1 calls are routed and then answered. There are eight PSAPs in the area covered by Lubbock Emergency Communication District.
LECD has both primary and secondary PSAPs. A primary PSAP answers a 9-1-1 call directly. A secondary PSAP receives transferred 9-1-1 calls from a primary PSAP. In addition to these, LECD also has backup positions and a training center that can be used to take live calls in case of an emergency.
Within the District, there are a total of 46 call taking positions. This total is divided among 8 PSAPs, a dispatcher training center, and backup positions located in the Lubbock Fire Administration building. Listed below are the PSAP names, supervisors, seven digit non-emergency phone numbers, and number of call taking positions at each site. Click on an agency name to open their website in a new window.
|PSAP||Supervisor||Non-Emergency #||# Positions|
|Lubbock Police Department (Primary)||Melissa Orosco||(806) 763-5333||12|
|Lubbock Sheriff's Office (Primary)||Windy Kraus||(806) 767-1441||5|
|Texas Tech Police Department (Primary)||Larry Lewis||(806) 743-2000||3|
|Slaton Police Department (Primary)||Chief Trevor Barnes||(806) 828-2020||2|
|Plainview Police Department (Primary)||Cindy Borchardt||(806) 296-1182||3|
|UMC EMS (Secondary)||Jerin Tyler||(806) 743-9911||6|
|Lubbock Fire Rescue (Secondary)||Kevin Ivy||(806) 765-5757||4|
|Slaton Fire Department (Secondary)||Chief Ethan Johnson||(806) 828-2025||2|
|Training Center/PSAP (Training)||6|
|Backup Positions at LFR (Backup)||3|