Lubbock Emergency Communication District

Service Providers

The District receives revenue from service providers doing business within its jurisdiction. These funds are directly used to purchase and maintain the 9-1-1 call handling equipment throughout the District. The relationship between the District and service providers is not only important for revenue purposes, but also to ensure customer phone records are accurately maintained within the 9-1-1 database, and the 9-1-1 infrastructure functions as intended.

The term service provider includes any voice services which can be utilized to contact 9-1-1 in an emergency. This can be either residential or business services provided by a traditional phone service carrier, 9-1-1 trunking, or VoIP products.

Current Service Fee Rates

The current service fee rates for the District reflect a percentage of the monthly base rate of the principal service supplier, AT&T. The current rates are as follows:

Type of Servicenew Service Fee

Please note that VoIP subscribers are treated as landline and are subject to the rates listed above.


The following resources are related to the District's service fee rate and are PDF documents which should open in a new tab or window. If you have any questions or concerns, please contact our offices at (806) 747-6911.

Our Mission

"The mission of the Lubbock Emergency Communication District is to provide the best possible, trouble free network for the citizens we serve to access emergency services by dialing 9-1-1; to provide the best tools (equipment and information) to each service provider agency that will enhance their ability to provide public safety services; and to educate the public on the effective and appropriate use of the 9-1-1 network."


6032 43rd Street
Lubbock, Texas 79407-3711
Monday - Friday, 8:00am-5:00pm
(Google Maps)

Contact Us

(806) 747-6911 (office)


© 2006 - 2024 Lubbock Emergency Communication District